Refund Policy

CANCELLATION AND EXCHANGES

CAN I CANCEL OR MODIFY MY ORDER?

We try to start production of all orders as soon as possible. Depending on the date your order was placed, cancellation may be possible if production has not yet begun.

Please contact our support team to verify if it is possible to modify or cancel your order, specifying the reason why you wish to cancel.

MY ITEM IS DAMAGED/INCORRECT, WHAT SHOULD I DO?

Please contact our support team for any damaged, defective, or incorrect item, attaching a photo of the item.

We will ensure that a replacement item is sent to you as soon as possible. Please do not return any items without prior authorization from the support team.

CAN I RETURN MY PURCHASE?

We hope you will enjoy the item you purchased. If you have doubts or are considering returning it, please contact our support team for assistance, explaining the reasons why you wish to return it. We offer a 60-day return policy from the date of purchase.

Please note that personalized items may be subject to a deduction from the refund amount as they cannot be restocked. Shipping and insurance fees are not refundable.

MY ITEM LOOKS DIFFERENT FROM THE ONLINE LISTING

This is a very rare case. We strive to accurately represent all models and products, although some advertisements use more photorealistic renders instead of photos to show the item's appearance.

It is possible that your item has a defect. Please take a few photos and send them to our support team for review, along with your order number.